Smartware respects your privacy and will handle your personal information with care. The privacy policy forms part of the website terms and sets forth the way Smartware will collect, use, and process, secure, retain and disclose your personal information. By visiting, accessing or using the website you agree to the terms, which include this privacy policy. In order to use certain services you may be required to provide your personal information. Smartware reserves the right to amend the privacy policy from time to time. Smartware will post the revised policy on the website. Each time you visit, access or use the website, you agree to the privacy policy posted on the website at the time.If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use any of our services
Definitions
Words defined in the website terms of use will have the same meaning in the privacy policy. In the privacy policy:
“direct marketing” means any direct communication between Smartware and you for the purpose of goods and service information, marketing goods or services, customer profile building and personal customer care;
“information” means any information, including personal information that you provide to Smartware;
“interactive sections” means all sections of the website which allow you to communicate via the website with other visitors of the website or with Smartware, including but not limited to forums, clubs, surveys, feedback forms, clubs and e-mails;
”personal information” means information relating to an identifiable, living, natural person, and where its applicable, an identifiable, existing juristic person, including, but not limited to:
Information relating to race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person
information relating to the education or the medical, financial, criminal or employment history of the person;
any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
the biometric information of the person;
the personal opinions, views or preferences of the person
correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
the views or opinions of another individual about the person; and
the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about that person
“we” or “us” or “Smartware” means Smartware Southern Africa Pty Ltd trading as Smartware. “website” means www.smartware.co.za;
“social media” means any social media platform, including, but not limited to Facebook, Twitter, YouTube and Pinterest.
”you” or “user” means any person who accesses or uses the website.
Selling
We will not sell or distribute your personal information unless as specifically stated in this policy. No personal information will be disclosed to anyone except as provided in this privacy policy.
Accurate and Up To Date
We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
You may update or correct your personal information to ensure it is accurate, current, and complete, by e-mailing Smartware Head office at info@smartware.co.za
Smartware will take reasonable steps to correct or update such information as soon as possible.
You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website
Usernames and Passwords
You acknowledge that Internet communications and transactions are not 100% secure or error free. In particular, information may not be secure in transit from the user to the website.
Moreover, where the user provides particularly sensitive personal information like passwords, ID numbers, or other special access features on this site, it is the user’s responsibility to maintain the confidentiality of it and to safeguard them.
Queries and Complaints
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Resolutions of Disputes
If a dispute between Smartware and a user concerning the interpretation or application of this privacy policy remains unresolved, and the user wants to pursue the dispute, the user must refer the dispute to arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa.
The arbitration proceedings must be conducted in Johannesburg in English.
The arbitration ruling will be final and the unsuccessful party will pay the costs of the successful party on an attorney and own client scale
Privacy Policy Changes
As we continue to improve the Platform and Services, content and the features we provide, this Policy is subject to change. We will post significant changes to this Policy here and/or other formats for you to review. If we change our information practices or this Policy in such a way that your Personal Information may be used or shared in a manner not described in the Policy at the time you provided it, we will give you the opportunity to opt-out of having your Personal Information used or shared in that new manner
